Why strategy matters Business strategy satisfies customers or turns them away – as we see from these two examples. In the last few months two giants of New Zealand business have provided us with perfect examples of why having a clear strategy for your business is critical to long term success. Telecom New Zealand have [...] Read More →
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Why strategy matters
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- Article by Bridget Marsh
- Tags: business plan, customer service, long term market share, satisfy customers, strategy
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accountability activities be-do-have behaviours business growth business plan case for trust community competency competitive advantage Completion costs cost saving costs of low trust costs savings customer service DISC profile financial returns fundamental business reasons to beocme sustainable improving bottom line increasing customer trust Intention long term market share mind management motivators opportunities planning Powerful planning tool profits Reflection resource savings satisfy customers sponsorship staff valaues strategy Sustainable Business time saving Trust