Build Trust as a pillar of your brand The question is; how do I work with my staff, customers and suppliers to build trust? In this seminar we will explore how Trust has an invisible impact on our businesses. You will learn how this invisible impact can be negative or positive …building profitability or decaying [...] Read More →
Articles
Sustainability – 10 good business sense reasons to do it
It’s time to stop thinking about sustainability as a green option. Sustainability is a core strategic competence for business in 2010 for businesses that want to be around for the long term. Read More →
It’s the small things that make trust work
How a simple act of generosity undermined trust built between the owner and a direct report – and how to get the trust back. Read More →
The fastest way to grow your business: 7 low or not cost steps to take
Social media and a networked world mean we need to change the way we market our businesses. Evidence shows that we believe and trust each other to refer products and services rather than marketing and advertising.
The best way to grow a business is not to concentrate all your effort on looking for new customers but to look after your existing customers and retaining them as customers. Read More →
The tide is turning – silly to ignore it says Business Council head
Customers are asking for it, suppliers are demanding it, bottom lines are proving its financial benefits. Becoming more sustainable is taking hold as a key strategic initiative. The New Zealand Business Council for Sustainable Development research indicates that around 35% of businesses changed suppliers because they did not meet or were not interested in meeting [...] Read More →
Why strategy matters
Why strategy matters Business strategy satisfies customers or turns them away – as we see from these two examples. In the last few months two giants of New Zealand business have provided us with perfect examples of why having a clear strategy for your business is critical to long term success. Telecom New Zealand have [...] Read More →
High Trust Results
Waitakere City When they called me in 2006 and asked me to do some work with them, John described their need as wanting a culture change. He was confronting the reality (High Trust Behaviour 8) that his firm was not as good as it could be. He was very keen that his team take more [...] Read More →
A low trust cost
Barbara simply played a low trust card. She would not accept any jobs that were out of her regular geographical area. She simply turned the work away with an excuse. Read More →
Change one thing to dramatically improve results – up to 278%
Trust has been named the #1 competency for leaders in the new global economy. Why is this? What’s different now than a year or two ago to make something we usually take for granted in someone with good character the new skill that needs to be learnt?
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